Bring the Strip's Service Secrets to Your Team

Our intensive workshops teach hospitality staff how to deliver five-star experiences with a Vegas flair. Based on methods used by top Strip hotels.

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Transform Your Team's Service Culture

We offer half-day and full-day sessions covering greeting techniques, conflict resolution, upselling, and creating memorable moments. Over 120 Australian venues have adopted our methods.

128
Venues Trained
92%
Staff Retention Increase
4.8
Average Net Promoter Score
Hospitality training session

Trainers with Real Vegas Experience

Our lead trainer, Maria Santos, spent 7 years as a guest relations manager at The Wynn Las Vegas. She has trained over 2,000 Australian hospitality professionals since 2019.

7
Years at Wynn Las Vegas
3,200
Trained Professionals
96%
Recommendation Rate
18
Training Modules

Training Packages for Every Venue Size

Essentials Half-Day

$1,500
  • 4-hour workshop
  • Up to 15 staff
  • Customer service basics
  • Role-play exercises
  • Workbook included
Book Essentials
Recommended

Advanced Full-Day

$2,800
  • 8-hour intensive
  • Up to 30 staff
  • Advanced upselling techniques
  • Conflict de-escalation
  • Personalised feedback
  • Lunch included
Go Advanced

Premium Multi-Day

$6,500
  • 2-day workshop (16 hrs)
  • Up to 50 staff across multiple shifts
  • Mystery shopper follow-up
  • Custom training video
  • Quarterly refresher sessions
  • Management coaching included
Get Premium

How We Train Your Team

1
Needs Assessment

We audit your current service standards via mystery calls and staff surveys.

2
Custom Curriculum Design

We tailor modules to your venue type: restaurant, hotel, bar, or club.

3
Interactive Workshop

Hands-on sessions with real-life scenarios, group activities, and video critiques.

4
On-Floor Coaching

Trainers work one-on-one with staff during actual service hours to reinforce skills.

5
Mystery Shopper Evaluation

We send evaluators 2 weeks post-training to measure improvement and provide reports.

6
Follow-Up Support

Access to a private online portal with refresher videos and best practice guides.

Training Sessions in Action

Role-play exercise during a half-day workshop
Role-play exercise during a half-day workshop
Trainer demonstrating the Vegas welcome gesture
Trainer demonstrating the Vegas welcome gesture
Team practising upselling at a mock bar
Team practising upselling at a mock bar
Group photo of trained staff receiving certificates
Group photo of trained staff receiving certificates
Post-training mystery shopper report review
Post-training mystery shopper report review
Management coaching session around service metrics
Management coaching session around service metrics

Hospitality Training FAQ

Most venues report a noticeable improvement in customer feedback within 2 to 4 weeks after training.

We offer tiers for frontline, shift supervisors, and management. Each program addresses specific responsibilities.

Yes, we offer a live virtual version with breakout rooms and digital workbooks. Ideal for multi-site teams.

Minimum 5 staff for a half-day workshop. Premium package requires at least 15 staff.

Yes, every participant receives a Vegas Insight Training certificate accredited by the Australian Hospitality Institute.

Elevate Your Team's Service Game

Complete the form below and our training coordinator will send you a detailed proposal within one business day.

Training & Development Department

+61 3 4916 0382

vegas insight tours@gmail.com

11-13 Johnston St, Fitzroy VIC 3065, Australia

Mon-Fri 9AM-5PM, Sat by appointment only AEST